At Dota2Items, we strive to ensure that every purchase you make meets your expectations and enhances your Dota 2 experience. However, we understand that there may be instances where you need to request a refund. To provide you with peace of mind and uphold our commitment to customer satisfaction, we offer a refund policy that allows you to request a refund within 3 days of your purchase.
Refund Eligibility:
Unused Digital Items: Refunds are only available for digital items that have not been used or redeemed. Once a digital item has been utilized or redeemed, it is no longer eligible for a refund.
Request Timing: Refund requests must be submitted within 3 days of the original purchase date. Requests made after this period will not be eligible for a refund.
Proof of Purchase: To initiate a refund, you must provide proof of purchase, such as a copy of your order confirmation or receipt.
Refund Process:
Contact Customer Support: If you wish to request a refund, please contact our customer support team at dota2items.supp@gmail.com within the 3-day refund window.
Provide Details: In your refund request, please include your order number, the reason for the refund, and any relevant details about the digital item(s) you wish to return.
Evaluation: Once we receive your refund request, our team will evaluate it and determine its eligibility based on our refund policy.
Refund Issuance: If your refund request is approved, we will initiate the refund to your original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution.
Exceptions:
Special Circumstances: In certain cases, we may make exceptions to our refund policy for extenuating circumstances. Please contact our customer support team to discuss your situation further.
Contact Us:
If you have any questions or concerns about our refund policy, please don't hesitate to contact us at dota2items.supp@gmail.com. Our dedicated support team is here to assist you and ensure that your experience with Dota2Items exceeds your expectations.
Thank you for choosing Dota2Items. We appreciate your trust and support.
Sincerely,
The Dota2Items Team
